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Frequently Asked Questions
Have a question? Check out our FAQ section for answers to common inquiries.
You can contact us via email at info@candyxpress.co.uk or phone us on 0333 335 5978. Our office hours are Monday to Friday, 9am till 5pm.
We work diligently to deal with everybody’s situation individually. Such is the depth of our support, sometimes our customer service line will be busy. Please keep trying to contact us via telephone and we will do our utmost to get in touch with you as soon as possible.
We aim to respond within 24 hours. Our team is dedicated to maintaining fast and efficient communication.
Our site regularly undergoes maintenance to keep it running smoothly. Please refresh your browser frequently and you will find our contact form.
We accept bank transfer, Direct debit payments and we offer credit to our customers for 7 days
Returns can be accepted based on our return policy and guides.